Terms and Conditions

These Terms and Conditions govern access to and use of the MonoGig website, mobile applications, partner applications, customer applications, related services, communications, waitlists and any future marketplace features offered under the MonoGig name.

MonoGig is currently preparing for launch. Certain features described in these Terms may be unavailable, limited, invite-only, in testing, or subject to additional terms when released.

By accessing MonoGig, submitting an early access form, creating an account, using the customer app, using the partner app, requesting a service, accepting a job, communicating through MonoGig, or otherwise interacting with MonoGig, you agree to these Terms.

You must be legally competent to enter into a binding agreement under applicable law. If you are under the age of majority in your jurisdiction, you may use MonoGig only with the involvement and consent of a parent or legal guardian.

Service partners must have the legal right, skill, permissions, registrations, documents and capacity required to offer the services they list or accept through MonoGig.

MonoGig may refuse, suspend or terminate access if we believe an account, request, partner profile, document, service listing or activity is inaccurate, unsafe, unlawful, misleading, fraudulent or inconsistent with these Terms.

MonoGig is intended to help customers discover local service partners and help partners receive structured service requests. Unless expressly stated otherwise, MonoGig does not itself perform home repair, maintenance, cleaning, installation, inspection, moving, appliance, electrical, plumbing, AC repair or other third-party services.

Partners are independent persons or businesses and are not employees, agents, legal partners or representatives of MonoGig solely because they use MonoGig.

MonoGig may provide tools for discovery, profiles, scheduling, communication, ratings, job status, verification, payment support, dispute support and service records. These tools do not guarantee a particular result, price, partner conduct, customer conduct, service quality, job completion or availability.

You may need to create an account or submit contact information to use certain features. You agree to provide accurate, current and complete information and to keep it updated.

You are responsible for maintaining the confidentiality of your login credentials, OTPs, devices and account access. Activities performed through your account may be treated as authorized by you unless you promptly notify MonoGig of unauthorized access.

You must not create accounts using false identity information, impersonate another person or organization, sell or transfer your account without permission, or use another person's account.

Customers must provide accurate service requirements, addresses, access instructions, preferred timings, photos, descriptions, safety information and any other details needed for a partner to evaluate the request.

Customers are responsible for ensuring that a partner can safely access the service location at the scheduled time and that any required permissions from landlords, societies, offices, residents or authorities are obtained.

Customers must treat partners respectfully, not request unlawful or unsafe work, not ask partners to bypass safety standards, and not use MonoGig to harass, threaten, discriminate against, exploit or mislead partners.

Partners must give accurate information about identity, experience, service categories, skills, working areas, availability, pricing approach, documents and any business or tax details requested by MonoGig.

Partners are responsible for performing accepted services professionally, safely, lawfully and in accordance with the agreed scope, timing and price. Partners must bring appropriate tools, equipment, protective gear and qualified personnel where required.

Partners must not accept work they are not qualified or legally permitted to perform. Partners must not inflate charges unfairly, misrepresent parts or work completed, pressure customers, collect unauthorized fees, misuse customer information, or conduct off-platform activity in a way that harms trust or safety.

Partners may be required to complete identity verification before their profile is shown to customers. Verification is currently conducted through Didit, an independent identity verification service, and may involve submitting a government-issued document (such as Aadhaar, a driving licence, passport, national identity card or residence permit), a live selfie or liveness check, and related details such as name, date of birth and address.

MonoGig does not collect, view or store full identity document numbers or raw document images. Document numbers are masked, and only a secured, one-way derived reference is retained to prevent the same document being linked to more than one account. Verification data received from Didit is retained only as needed to confirm and audit verification outcomes.

Verification status may be approved, declined, expired or pending review, and MonoGig may allow resubmission where a check fails, expires, or the associated document is later disputed. An unverified partner profile may not be shown to customers in search or booking flows; verification status alone does not guarantee a partner is permitted to accept or perform a specific job, and MonoGig may apply other requirements at its discretion.

MonoGig may approve, reject, revoke or re-check verification status at any time based on available information, Didit's assessment, user reports, suspected document reuse or misuse, or operational and compliance needs.

Service requests, prices, estimates, quotes, visit charges, inspection charges, cancellation charges, platform fees, convenience fees, taxes and final amounts may vary based on location, service category, time, job details, parts, complexity and partner assessment.

Any estimate shown before inspection may be indicative only. Final pricing should be agreed between the customer and partner before work proceeds, unless MonoGig introduces a fixed-price service flow for specific categories.

Customers and partners are responsible for reviewing scope, charges, parts, warranties, timing and completion status before confirming a job or payment.

MonoGig may support online payments, cash payments, wallet payments, payment links, third-party payment gateways, refunds or settlement flows. Payment features may be unavailable during early access or limited to selected areas or users. Payments are currently processed through Razorpay; MonoGig may add, change or replace payment processors at any time.

Third-party payment processors may apply their own terms, fees, security checks and processing timelines. MonoGig is not responsible for failures caused by banks, payment gateways, networks or incorrect payment information.

Users and partners are responsible for applicable taxes, invoices, receipts, filings, TDS, GST or other statutory obligations arising from their use of MonoGig or performance of services, unless expressly handled by MonoGig under a specific written arrangement.

Certain partner actions, including confirming a customer's service request, may require MonoGig platform credits. Credit requirements, available credit packages and prices are set by MonoGig and shown in the partner app; they may change at any time and will not affect credits already purchased.

Partners can recharge their credit balance through Razorpay or another payment processor made available in the app. A recharge is completed only after successful payment verification, and credits are added to the partner's MonoGig wallet once confirmed.

Credits are a platform-only balance for use within MonoGig. Credits have no cash value and cannot be withdrawn, transferred to another person or account, exchanged for money, or redeemed outside MonoGig. Bonus credits MonoGig grants — for example a joining bonus or referral bonus — are subject to these same terms unless stated otherwise.

Credits are non-refundable once purchased or granted, except where MonoGig, at its sole discretion, adjusts, reverses or restores credits, such as to correct an error or resolve a payment dispute. Credits do not currently expire; MonoGig may introduce an expiry period for future or existing credits and will make reasonable efforts to notify affected partners.

If a partner's credit balance is insufficient to confirm a job request, MonoGig may prevent that action until the partner recharges. MonoGig may reverse, withhold or forfeit credits obtained through fraud, abuse, chargebacks, payment reversal, duplicate claims or violation of these Terms.

MonoGig may offer a referral program allowing an existing partner to share a personal referral code with prospective partners. Referral codes are generated automatically and may only be applied by a new partner before that partner's first successful credit recharge; a code cannot be applied after a recharge has already been made.

Where a referral results in a qualifying outcome, such as the referred partner completing a minimum recharge amount set by MonoGig, MonoGig may credit both the referrer and the referred partner with platform credits. Referral rewards are paid as credits, not cash, and are governed by the Credits section above.

A partner cannot refer themselves, apply their own referral code, or use more than one referral code per account. MonoGig may treat duplicate accounts, repeated self-dealing, or other manipulation of the referral program as prohibited conduct under these Terms.

There is currently no fixed limit on the number of referrals a partner may make or the total referral credits a partner may earn. MonoGig may introduce, change or remove limits, minimum qualifying amounts, reward amounts, or the referral program itself at any time, and may withhold or reclaim referral credits obtained through fraud, abuse or violation of these Terms.

MonoGig may publish category-specific cancellation, rescheduling and refund rules. Until such rules are published in the app, cancellations, rescheduling and refunds may be handled case-by-case based on job status, partner travel, customer availability, payment status and operational constraints.

MonoGig may decline a refund where work has been completed, a partner has already incurred costs, a customer provided inaccurate details, the issue is outside the agreed scope, or the request violates these Terms.

Refund timelines, if applicable, may depend on the original payment method, bank or payment gateway.

Users may submit names, profile information, service descriptions, addresses, photos, messages, reviews, ratings, job notes, documents, support requests and other content through MonoGig.

You retain ownership of your content, but you grant MonoGig a worldwide, non-exclusive, royalty-free right to host, use, store, reproduce, display, adapt, moderate, analyze and share that content as needed to operate, improve, market, secure and support MonoGig.

You must not upload content that is false, defamatory, obscene, discriminatory, threatening, infringing, private without authorization, harmful, spammy, malicious, unlawful or otherwise inappropriate.

Ratings and reviews should reflect genuine experiences. You must not manipulate ratings, post fake reviews, offer incentives for misleading reviews, threaten negative reviews, or review services you did not receive or provide.

MonoGig may moderate, remove, hide, reorder or investigate reviews, ratings, profiles, listings, messages or requests to protect users, comply with law, prevent abuse or maintain platform quality.

Marketplace rankings, matching, visibility and recommendations may depend on availability, location, category, user preferences, service history, ratings, reliability, response time, operational rules and other factors.

You must not use MonoGig for illegal, unsafe, fraudulent, abusive, discriminatory, exploitative, misleading or harmful activity.

You must not reverse engineer, scrape, copy, overload, interfere with, bypass security for, or attempt unauthorized access to MonoGig systems, data, accounts, APIs or infrastructure.

You must not use MonoGig to distribute malware, spam, unauthorized marketing, fake requests, fake profiles, stolen documents, counterfeit credentials, payment fraud, harassment or content that infringes the rights of others.

Customers and partners are responsible for taking reasonable safety precautions at service locations. Partners must assess whether work can be performed safely and should decline or stop work where conditions are unsafe or outside their competence.

Customers should secure valuables, supervise access where appropriate, disclose hazards and verify the partner identity shown in the app before allowing entry.

MonoGig may assist with support, documentation and dispute review, but MonoGig is not automatically liable for property damage, injury, theft, loss, poor workmanship, delays or disputes caused by users, partners or third parties.

MonoGig may integrate with or link to third-party services such as payment gateways, analytics tools, maps, communication tools, cloud hosting, verification partners, app stores and social media platforms.

Third-party services are governed by their own terms and privacy policies. MonoGig is not responsible for third-party content, availability, decisions, delays, errors or security practices.

MonoGig, its name, logos, designs, product flows, website content, app interfaces, text, graphics, software, databases, trademarks and other materials are owned by MonoGig or its licensors and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, lease, sublicense, frame, mirror, publicly display or create derivative works from MonoGig materials except as permitted by law or with written permission.

Early access, beta, waitlist and pre-launch features may be experimental, incomplete, unavailable, changed, suspended or discontinued without notice.

MonoGig may add, modify, restrict or remove features, service categories, locations, fees, policies, eligibility rules, app flows, verification methods and support channels as the product develops.

MonoGig may suspend, restrict or terminate access to accounts, profiles, requests, partner listings, communications or services if we believe there is a violation of these Terms, risk to users, suspected fraud, legal requirement, operational issue or misuse.

You may stop using MonoGig at any time. Certain records may be retained after account closure where required for legal, safety, fraud prevention, accounting, tax, dispute resolution or legitimate business purposes.

MonoGig is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, MonoGig disclaims warranties of uninterrupted availability, error-free operation, fitness for a particular purpose, non-infringement, service quality, partner performance, customer conduct, pricing accuracy and marketplace outcomes.

Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law.

To the maximum extent permitted by law, MonoGig and its owners, officers, employees, contractors, affiliates and partners will not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, lost profits, lost data, loss of goodwill, service interruption, property damage, personal injury, user conduct, partner conduct or third-party acts arising from use of MonoGig.

Where liability cannot be excluded, MonoGig's liability will be limited to the amount permitted by applicable law.

You agree to indemnify and hold MonoGig harmless from claims, losses, liabilities, damages, penalties, costs and expenses arising from your use of MonoGig, your content, your services, your breach of these Terms, your violation of law, your dispute with another user, or your infringement of third-party rights.

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, courts and competent forums in India will have jurisdiction over disputes arising from these Terms or use of MonoGig. MonoGig may first attempt to resolve disputes through support, documentation review or informal resolution.

MonoGig may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of MonoGig after changes means you accept the updated Terms.

For questions about these Terms, contact MonoGig at contact@monogig.com.